Where can I get help if I think I have a gaming problem?

First, reach out to our responsible gaming team via 8mbes live chat — they will help you completely confidentially and without judgment. You can also write to us at support@8mbes.lat. They will immediately help you activate any protection tools including self-exclusion, time-out, or deposit limits.

🛡️ Safe Gaming

Responsible Gaming — Your Protection at 8mbes

8mbes believes that enjoyable gaming is only possible when it is safe, informed, and controlled. We are always ready to protect you.

Our Responsible Gaming Commitment

8mbes is committed to creating a safe, transparent and entertaining online gaming environment for players in Bangladesh. Responsible gaming is not just a rule — it is our core philosophy. We believe gaming should be an enjoyable experience, not a source of stress, financial loss, or mental distress.

On our platform you will find deposit limit settings, time-outs, self-exclusion, and 24/7 support — all designed to keep your gaming experience healthy and controlled. Remember, responsible gaming helps you enjoy it more over the long term.

Gaming at 8mbes is for those aged 21 and above only. We follow a strict age verification process and are always active in preventing minors from participating.

Important Warning

Gaming is a form of entertainment — not a guaranteed way to earn money. Never play with savings, borrowed money, or funds needed for essential expenses. Enjoy it within your means.

Key Tools for Responsible Gaming

8mbes gives you full control over your own gaming

Set Deposit Limits

You can set your own maximum daily, weekly or monthly deposit limit. Once set, the limit takes effect immediately, and a waiting period applies before it can be increased.

Time-Out

Need a short break? You can take a temporary time-out for anywhere from 24 hours to 30 days. During this period, no bets or deposits will be possible on your account.

Self-Exclusion

If you feel gaming is getting out of control, you can choose long-term self-exclusion. This step suspends your account completely and reopening it is a time-consuming process.

Age Verification

8mbes only allows registration by individuals aged 21 and above. We follow a strict identity verification process to protect minors.

Reality Check Notifications

After a set period of time, you will receive automatic notifications showing how long you have been playing and the total amount transacted — helping you make informed decisions.

24/7 Bengali Support

Our responsible gaming support team is available seven days a week, twenty-four hours a day, in your language — Bengali — via live chat.

Signs of Problematic Gambling

Problematic gaming develops gradually. If you notice the following signs in yourself or someone close to you, be alert and seek support.

Remember — these signs are not a mark of weakness. Asking for help takes courage and 8mbes is always by your side.

A tendency to repeatedly bet more in an attempt to recover losses
Trying to stop gaming but failing to do so
Hiding gaming habits from family or friends
Taking on debt or spending saved money to play
Feeling restless, irritable, or anxious when not gaming
Playing for long periods while neglecting work, family, or daily responsibilities
Not getting the same enjoyment without betting more than before
Gaming causing problems in relationships or professional life

The Golden Rules of Safe Gaming

Following these habits keeps gaming enjoyable at all times

Set a budget
Decide in advance how much you will spend each day or each week and do not go beyond that limit.

Set a time limit
Fix a time limit before you start playing. Use a timer or alarm so you do not spend more time than planned.

See it as entertainment
Do not think of gaming as a way to earn money. It is simply a form of entertainment — both winning and losing are normal.

Never play with borrowed money
Never bet with borrowed money or funds meant for essential household expenses. Only use money you can afford to lose.

Your Protection Tools

Use these features at any time in your 8mbes account settings

Manage Deposit Limits

Set the maximum daily, weekly or monthly deposit amount directly from your account. Reducing a limit is immediate; a cooling-off period applies for increasing it.

Temporary Break

Temporarily suspend your account for anywhere from 1 day to 4 weeks. Live chat support is available during your break period.

Permanent Self-Exclusion

Your account can be permanently closed through long-term self-exclusion. Contact the support team via live chat.

21+

For ages 21 and above only

Gaming at 8mbes is strictly for adults. We use an age verification system to prevent minors from participating on our gaming platform. If you believe a minor in your family is using our platform, please notify us immediately via live chat.

Use parental control software on your devices to prevent children from accessing this type of content.

Support and Contact

We are always here for you

If you have concerns about gaming or need help using the protection tools, get in touch with us. Our responsible gaming team provides assistance confidentially and without judgment.

Live Chat — 24/7 support available in Bengali

Email: [email protected]

All your information is kept completely confidential and secure

Responsible Gaming FAQ

Responsible gaming means enjoying gaming as a controlled, fun form of entertainment — where you set a budget and time limits in advance and stick to them. It matters because uncontrolled gaming can lead to financial loss, relationship problems, and declining mental health. 8mbes wants every player to stay healthy and happy.

Log in to your 8mbes account and go to the Account Settings section. There, under the "Responsible Gaming" or "Protection Tools" option, you can set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately. To increase a limit, you will need to wait until the cooling-off period has passed. Contact live chat for assistance.

Self-exclusion is a long-term protection measure where you can voluntarily close your account for a set period or permanently. During the self-exclusion period, logging in, making deposits, or placing bets will be completely disabled. To activate it, contact us via live chat or by email at [email protected].

At 8mbes the minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500. This applies to all payment methods — bKash, Nagad and Rocket. Withdrawals are typically processed within 30 minutes to 3 hours. Depositing in smaller amounts is a good responsible gaming habit.

No, not at all. 8mbes is strictly for those aged 21 and above. We verify age at registration and may request identity documents when needed. If a minor is found attempting to use an account, the account will be closed and any deposits will be returned. Enable parental controls on your devices to keep your children safe.

First, reach out to our responsible gaming team via 8mbes live chat — they will help you completely confidentially and without judgment. You can also write to us at [email protected]. They will immediately help you activate any protection tools including self-exclusion, time-out, or deposit limits.

Enjoy Safely at 8mbes

Play responsibly and experience our range of entertainment

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Help and FAQ

Get answers to common questions and a guide to using the platform.

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Play responsibly and enjoy the fun

Your safety is our priority at 8mbes. Log in today and use the responsible gaming tools to keep your experience in your own hands.