Privacy Policy

1 Introduction and Overview

8mbes ("we", "us", or "the platform") is an online gaming and betting service operated for players in Bangladesh. When you use our website, you provide certain personal information. This privacy policy explains how we collect that information, why we collect it, how we use it, and what rights you have.

This policy applies to all services, products, and features at https://8mbes.lat. By creating an account or continuing to use 8mbes, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

All our systems are protected by SSL (Secure Sockets Layer) encryption technology. This means all information exchanged between you and our servers is encrypted and inaccessible to third parties.

2 Information We Collect

8mbes may collect information in various ways. The following types of information are collected by us:

2.1 Registration and Account Information

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport details (for age verification)
• Username and password (stored in encrypted form)

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket mobile number (for deposits and withdrawals)
• Deposit and withdrawal amounts and history
• Transaction records related to bonuses and rewards

2.3 Technical and Automatically Collected Information

• IP address
• Browser type and version
• Device information (model, operating system)
• Cookies and session data
• Activity logs on the platform (game play history, login times)

2.4 Communication Information

If you contact our customer support team via live chat or email, records of that conversation may be stored in our systems, which helps us improve service quality.

3 Purpose of Data Collection

We use your information for the following legitimate purposes:

3.1 Service Delivery and Operations

Your information is used to create and manage your account, process transactions, and keep our gaming services running without interruption.

3.2 Identity and Age Verification

As part of responsible gaming, we ensure that only individuals aged 21 or above are using our platform. Identity verification during the registration process is mandatory for this purpose.

3.3 Security and Fraud Prevention

Technical information is analyzed to detect and prevent unauthorized account access, money laundering, and other fraudulent activities.

3.4 Customer Support

Your account information is used to provide quick and effective responses to your questions, complaints, or issues. Our customer support team is available in Bengali via live chat 24 hours a day, seven days a week.

3.5 Legal Compliance

Information is stored and processed as necessary to comply with applicable laws, regulations, or government directives.

3.6 Service Improvement

Aggregate usage patterns are analyzed to improve the functionality, gaming experience, and user interface of our platform.

4 Data Storage and Security

We give the highest priority to the security of your personal information. The following security measures are in place:

• SSL/TLS Encryption: All data transfers are secured with industry-standard encryption technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Access Control: Only authorized staff who need the information to do their jobs can access specific data.
• Firewall and Security Monitoring: Our servers are protected by advanced firewalls and continuous security monitoring systems.
• Data Backup: Your account information is regularly stored in secure backups.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period to meet legal or regulatory requirements.

5 Sharing Information with Third Parties

8mbes does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Service providers handling payment processing (including bKash, Nagad, and Rocket), technology infrastructure, and customer support work on our behalf. These partners are given access only to the information needed to provide their services and are bound by strict confidentiality agreements.

5.2 Legal Requirements

Information may be provided in response to legal obligations, court orders, or valid requests from government authorities. In such cases, we always supply only the minimum information necessary.

5.3 Fraud Prevention

Information may be shared with relevant authorities as needed to detect and prevent unauthorized transactions, money laundering, or other criminal activities.

5.4 Business Transfer

If 8mbes in the future undergoes a merger, acquisition, or transfer of assets, user information may form part of the transferred assets. You will be notified in advance in such a case.

6 Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are required for the basic functioning of the website — such as maintaining login sessions, security verification, and payment processing. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and interface customizations.

6.3 Analytics Cookies

Anonymous statistics are collected to understand usage patterns on our platform, which helps improve service quality. You can control these cookies from your browser settings.

7 Your Rights

As a user of the 8mbes platform, you have the following rights:

• Right to Know: You may request to know what information we hold about you.
• Right to Correction: You have the right to request correction of any inaccurate information.
• Right to Deletion: In certain circumstances — particularly when information is no longer needed or you have withdrawn consent — you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
• Right to Restrict Processing: You may request that your information not be processed for certain purposes.
• Right to Complain: If you have any concerns about how your information is managed, you may contact us directly to raise a complaint.

To exercise these rights, please contact our customer support team via live chat or by email. We will endeavour to respond to your request within 30 business days.

8 Protection of Children and Minors

8mbes strictly prohibits access by anyone under the age of 21. We do not knowingly collect any personal information from individuals under the age of 21. Age verification is a mandatory step in the registration process.

If we become aware that a minor has created an account, we will immediately close that account and delete the associated information. If you suspect that a minor is using our platform, please notify us immediately.

9 International Data Transfers

In some cases, our service provider partners may process information on servers located outside Bangladesh. Whenever information is transferred internationally, we ensure that appropriate safeguards — such as data processing agreements — are in place to provide adequate protection for your information.

10 Policy Changes

8mbes reserves the right to update or amend this privacy policy at any time. Before changes take effect, we will notify you in the following ways:

• The updated date will be published on this page.
• For significant changes, a notification will be sent to your registered email address.
• A notice may be displayed when you log in to the platform.

If you continue using our platform after a policy change, you will be considered to have consented to the new policy. We recommend that you check this page regularly.

11 Disclaimer Regarding Linked Websites

Our platform may contain content from third-party game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, Evolution Gaming, Microgaming, and NetEnt). These providers have their own privacy policies. Their respective policies will apply when using their services, and 8mbes is not responsible for those policies.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available in Bengali via live chat 24 hours a day, seven days a week. To contact us by email: [email protected]

We take every complaint seriously and are committed to providing a resolution in the shortest possible time.